Refund policy
RETURNS AND EXCHANGES
Non-returnable items: sale/reduced items, earrings, hair accessories and personalised/custom made products.
ONLINE ORDERS
Our website is click and collect only. Online orders can be placed as normal and collected from Nora And Katie, 150 Main Street, Dungiven.
Where possible, we recommend trying your item on in store before taking it home.
If you do need to return an online order, please return it to us in store within 14 working days of collection.
Online returns will be refunded to the original payment method.
Items must be returned in their original condition, unworn, with original packaging and labels attached. Returns that are damaged, marked, worn, soiled or not in saleable condition will not be accepted.
Shoes should only be tried on a carpeted surface.
EXCHANGES
If you would like to exchange an item, please return it to us in store within 14 working days.
FAULTY ITEMS
On the rare occasion there is a problem with an item, please let us know as soon as possible.
Faulty items must be reported to the shop on 07564 030060 within 48 hours of collecting or purchasing the item.
Items are classed as faulty if they are received damaged or if a manufacturing fault occurs. Please note that items damaged due to wear and tear are not considered faulty.
Please bring the item into the shop so we can assess the fault. Please bring your receipt or order confirmation with you.
Where possible, we may offer a repair, replacement or exchange. If exchanging a faulty item, we can only replace it for the same product and size, subject to availability.
LATE RETURNS
Items must be returned within 14 working days of collection or purchase.
Returns outside this time frame will not be accepted.
IN-STORE PURCHASES
For items purchased in store, Nora And Katie is happy to offer an exchange or store credit for full-priced merchandise returned within 14 days of purchase, with a valid receipt.
All items must be returned in their original condition, unworn, with original packaging and labels attached.
Items bought in store during sale periods are final sale and cannot be returned.
Credit notes are valid for 6 months. Credit notes cannot be exchanged for cash and cannot be used during sale or promotional periods.
CHRISTMAS RETURNS
Our Christmas returns policy applies from 1st November until Christmas Eve.
Full-priced items purchased during this period, whether in store or online, can be returned until 9th January for a credit note.
Items must be returned in perfect saleable condition with tags attached. If labels or packaging are damaged or removed, the return will not be accepted. Proof of purchase is required. Without proof of purchase, a return cannot be made.
Please notify us of any Christmas return by 1st January by contacting the shop on 07564 030060. We will log your return request, and the item must then be returned within 7 days of notifying us.
If you have any questions about a return, please contact the shop on 07564 030060. We kindly ask for your understanding and respect towards our team, who are required to follow the returns policy as outlined above.
